Refund policy

Refunds and Cancellations

We have a 14-day return policy on select automotive products, which means you have 14 days after placing your order to request a return.

To be eligible for a return, your item must be in the exact same condition that you received it: uninstalled, unused, with all original tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at info@forgetrucks.com. If your return is accepted, we will issue an official Return Merchandise Authorization (RMA) along with a prepaid return shipping label, instructions on how and the exact warehouse address where your package must be routed. Items sent back to us without a verified RMA or shipped to an unauthorized warehouse location will not be accepted or refunded.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned under any circumstances. These include:

Tesla-style screens

Wheels

Electronic components

Custom products (such as special orders, custom fabricated products, or personalized items)

Sale items or gift cards

Please get in touch at info@forgetrucks.com if you have questions or concerns about your specific item before purchasing.

Order Cancellations & Premium Payment Fees

Once an order is placed, it enters our internal processing queue immediately. Because our team manually reviews, verifies fitment, and allocates inventory across our distributor networks right away, and because third-party payment processors do not credit transaction fees back to us upon refunding an order, cancelled orders are subject to the following recovery and restocking fees:

Standard Payment Methods (Credit Cards, Apple Pay, etc.): All cancelled orders are subject to a 20% restocking fee. This covers non-refundable merchant processing costs and the labor associated with pulling, staging, and managing specialized automotive inventory.

Shop Pay Installments & Premium Financing: Premium payment options like Shop Pay Installments & Affirm charge high, completely non-refundable merchant fees. Any order cancelled prior to shipping that was paid for using Shop Pay Installments will be subject to a 25% transaction recovery and restocking fee subtracted from your refund.

The Zero-Fee Alternative (Store Credit): If you wish to cancel an eligible order, we will completely waive the payment processing portion of the fee if you choose to receive 100% of your refund as Store Credit via a digital gift card.

Shipped Orders: Once an item has left our facility, it can no longer be cancelled and falls under our standard non-returnable policy. (Note: Restocking fees do not apply to verified warranty claims or manufacturer defects).

Damages and Issues

Please inspect your order immediately upon reception. Contact us right away if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the eligible item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, uninstalled, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your authorized return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method (minus applicable fees) within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@forgetrucks.com.